Docs/Support

How long are the images stored?

The storage duration depends on the event type. It can be extended at any time by the host.

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How can I invite guests to my event?

You can invite guests via a link and/or QR code. Create an invitation in the event management and PartyPic will generate a link and QR code for you.

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Which payment methods can I use?

We support Credit Cards, Google Pay, Apple Pay, PayPal and SEPA direct debit.

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Where is my data stored?

We store your data on our servers at Hetzner Online GmbH in Nuremberg and Falkenstein. Pictures and videos are stored at our partner Wasabi Technologies LLC in Frankfurt am Main.

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How can I extend the storage period?

You can extend the storage period by clicking "Extend event" on the event's management page.

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Do my guests need to create a PartyPic account?

No, your guests only have to provide a name (any text); they do not have to create an account with their email address.

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What is account verification for a PartyPic account?

To verify an account, the account holder must provide their email address and click on a verification link that we send to them via email.

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Are there upload limits for images/videos?

No, unlimited images and videos can be uploaded for each event.

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My upload fails — what should I do?

Check your internet connection and reload the page. If that doesn't help, please contact us.

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How can I download all images and videos at once?

All hosts have access to the "Download all files (zip)" function in the event management section.

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Which file types are supported?

We support the most common image and video formats. See "Learn more" for an overview.

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Preparing an event - Checklist for hosts

How to optimally prepare your event: create event, generate invitations, check storage period, and perform test upload.

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Map feature & OpenStreetMap

PartyPic can display the location where images were taken on a map. We use OpenStreetMap for this.

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Can I display a slideshow with the images/videos from my event?

Yes! In the image/video overview of an event, you can start the slideshow. Ideal for display on a TV, monitor, or projector.

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Do I have to reload the page to see new images/videos?

No, new images/videos are fetched automatically and displayed to you.

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Do my guests have to install an app?

No, PartyPic works completely in the browser. No app installation is required.

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Can I upload images/videos before the event?

Yes, you can upload images/videos starting seven days before the event.

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Can I participate in multiple events at the same time?

Yes, you can participate in as many events as you want at the same time.

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Can I join an event before the event date?

Yes, you can join an event starting seven days before the event date.

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