Docs/Support
How long are the images stored?
By default the images are stored for 30 days after the event. The storage period can be extended at any time by the host.
Learn moreHow can I invite guests to my event?
You can invite guests via a link and/or QR code. Create an invitation in the event management and PartyPic will generate a link and QR code for you.
Learn moreWhich payment methods can I use?
We support Credit Cards, Google Pay, Apple Pay, PayPal and SEPA direct debit.
Learn moreWhere are my data stored?
We store your data on our servers at Hetzner Online GmbH in Nuremberg and Falkenstein. Pictures and videos are stored at our partner Wasabi Technologies LLC in Frankfurt am Main.
Learn moreHow can I extend the storage period?
We are currently working on an automated process, please contact us via email at info@odit.services.
Learn moreDo my guests need to create a PartyPic account?
No, your guests only have to provide a name (any text); they do not have to create an account with their email address.
Learn moreWhat is account verification for a PartyPic account?
To verify an account, the account holder must provide their email address and click on a verification link that we send to them via email.
Learn moreAre there upload limits for images/videos?
No, unlimited images and videos can be uploaded for each event.
Learn moreMy upload fails — what should I do?
Check your internet connection and reload the page. If that doesn't help, please contact us.
Learn moreHow can I download all images and videos at once?
All hosts have access to the "Download all files (zip)" function in the event management section.
Learn moreWhich file types are supported?
We support the most common image and video formats. See "Learn more" for an overview.
Learn morePreparing an event - Checklist for hosts
How to optimally prepare your event: create event, generate invitations, check storage period, and perform test upload.
Learn moreMap feature & OpenStreetMap
PartyPic can display the location where images were taken on a map. We use OpenStreetMap for this.
Learn moreCan I display a slideshow with the images/videos from my event?
Yes! In the image/video overview of an event, you can start the slideshow. Ideal for display on a TV, monitor, or projector.
Learn moreDo I have to reload the page to see new images/videos?
No, new images/videos are fetched automatically and displayed to you.
Learn moreDo my guests have to install an app?
No, PartyPic works completely in the browser. No app installation is required.
Learn more